Update: Before I start, I’d like to say thanks for taking the time to read about my woes with DPD. However, I don’t want to give the impression that this is a website dedicated to consumer troubles – if you’re having problems with DPD or any other delivery company, a much better course of action would be to get in touch with them directly. Taking the issue up directly on Twitter seems to be a very good way of getting a response. While I welcome comments and opinions, this post is quite old now, and I am not affiliated with any delivery company in any way, shape, or form. I have left it up for those interested, but if you’re interested in my work or fancy something a bit more positive then this might be a good place to start.
Anyway! On with the rant.
So, I’ve been thinking about upgrading my rig with a solid-state drive for a while. Last week I decided to go ahead and order one along with a new HDD and spend the weekend having a full system re-install and general tidy session ready for working next week. My system’s in a bit of a disorganised state at the moment, so I figured it would be a nice chance to completely clean house and upgrade my computer at the same time. I ordered said components on the 25th August for next-day delivery on the 26th with DPD… fair enough. I’d like to point out that I recently had a delivery from DPD (on the 1st July) scheduled for next-day delivery which somehow got completely botched and, as a result, I had to wait an extra weekend for my stuff to arrive – so, already, they weren’t exactly in my good books.
My stuff was picked up by DPD on the 26th August and went out for delivery as planned with an expected arrival between 14:59 and 15:59. Great! Except it didn’t arrive. Apparently the driver got caught up in roadworks (which I’m not convinced actually existed) and it was labelled as being rejected by the recipient (i.e. me). I was a little miffed so contacted their customer services and scheduled a delivery for later that day. Later on, I checked the delivery status and noticed it had been set for 30th August. Apparently the driver returned my stuff to the depot and never tried to re-deliver it. Note that this is twice they said they’d deliver my stuff, and both times nobody actually came to the delivery address. Nobody contacted me (despite me giving them my mobile and landline numbers) and I was left in the dark as to what had actually happened.
Another exasperated phone call later and my delivery was re-scheduled for Saturday 27th August between 9am and 1pm. Can you guess what happened next? I’ll give you a hint: it did not end with me receiving the package and cracking on with my plans of upgrading my rig. It did, however, end with me wasting my Saturday morning waiting for this mythical delivery.
Just after 1pm I called their customer support line. Closed for the bank holiday weekend. I tried to call the Leeds depot (where my stuff was being held) and got no answer. I called the Manchester depot and got an answer from an incredibly helpful chap called Wayne. At this point I would like to point out that Wayne is the only good aspect of this series of events – it wasn’t his depot’s responsibility to get my stuff to me, and he was incredibly helpful in trying to chase up my consignment. Unfortunately, it turns out that not only did my package not arrive before 1pm but it looks like it didn’t even go out for delivery at all! The driver of my stuff from the previous day was unreachable, and I’m no closer to getting my stuff. In total, DPD have completely missed THREE scheduled deliveries – four if you include my previous adventure with them in July.
As it’s a bank holiday weekend, I probably won’t be getting my stuff until the 30th August if I’m lucky. Given their current track record, I’m not holding my breath. My entire plan for the weekend has been scuppered, and I’m going to have to sort this out next week when I should really be working on music-related ventures. Here is how things look now (as of 3:27pm on Saturday 27th August):
Note that the “The parcel was refused by the recipient and returned to the sender” part is a complete and utter fabrication. Nobody attempted to deliver anything to me on Friday 26th August. I’ve wasted an evening and a morning chasing up this thing and I’ve been treated like garbage, and I’m going to have to waste a good chunk of next week sorting stuff out that should have been done over the weekend like I planned. Had I known my stuff wouldn’t have been here until next week, I would have planned my time accordingly… but it seems that me and DPD have wildly varying definitions of the term “next day delivery”.
In summary – my advice to anyone reading this is to avoid DPD like the plague.